Shipping and Delivery Expectations

Okay, this is not Amazon.  This is a literal windowless closet filled with books and a tiny countertop. And Kristen does all of the order processing by her lonesome, so she tries to schedule store open days when she’ll have time to promptly fulfill orders. But life is life, and it gets in the way.

Our goal, though, is to get you your KA goodness as fast as we can (promise!). All we ask is a little patience.

For the deets:

All items are shipped priority. This makes it simple because it’s all-in-one shipping and insurance, fast for you and easy on us.

Kristen does not like to leave anyone out so we’ll ship anywhere (except boxed sets).

That said, it happens that some items are super-expensive to ship overseas. We’re sorry about this but we can’t do much about postal rates (that being we can’t do anything). If you live out of the US, you need to contact us for a quote on what it will cost to ship to you. If somehow our engine lets your order go through (Kit cannot figure out how it happens, but it’s happened), and it isn’t enough postage, we’ll either contact you to refund, or request the additional shipping required (your choice).

Priority shipping should get to those in the US in two to four days from the date we ship. For overseas, depending on where you are, it could take six to ten days (or more).

We’ve recently had several requests for delivery either during certain times of the day or days of the week. All our orders go through USPS priority mail, and we’re at the mercy of that. As such, so are you. We apologize, but we can’t schedule a certain delivery time or date.

Whatever it is and wherever it is, if you care enough to want it and buy it, we care enough to get it to you as quickly as we can, packed well and have it arrive safe and sound (where that’s in our control, we can’t be responsible for what the Post Office does!).

That said, mistakes happen. If we flub the order, we’ll make it right. However, if you enter your information incorrectly, and a package is returned, we will charge an additional postage and packing fee to resend the items to you.

Please do not hesitate to email us, though, if something should happen while in transit. Rock On!

A wee note about returns and deliveries: Unless damaged in transit, our merchandise is non-refundable, non-exchangeable and non-returnable. If damaged in transit, we’ll need photos of the damaged item(s) in order to make a claim at the Post Office. Further, we generate postal labels directly from the information you provide to us. Therefore, if the Post Office declares the item(s) delivered, we’ll need to ask you to sort that directly with the Post Office.

Important Notes About Orders

Please carefully review the following notes before placing an order.
Box Set Information
Delivery Expectations

Postage Issues?

Please do not hesitate to email us, and if we can, we’ll sort it!

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